Service update: Planned Maintenance Work
In order to carry out planned maintenance work, the service will not be available from 21:00 hours on Saturday 13th February until 11:00 hours on Sunday 14th February.
We apologise for any inconvenience this may cause.
12/11 - Attention – Fake Gemalto eSigner Update Installs Trojan Virus
A new Trojan virus is targeting users of Smart Cards by offering an update to the eSigner software.
The virus pretends to offer users an update to the e-Signer software by means of a pop-up window currently entitled ‘Install Shield Wizard Update’ . On selecting ‘Next’, the user is prompted to enter their Smart Card and PIN to begin the download. On doing so, the Trojan virus is then able to take remote control of the infected PC.
Please be aware that Barclays or the eSigner software will never offer automatic updates in this way and any such pop-up window is fraudulent. If you are prompted to update eSigner software in this manner, remove your Smart Card immediately, disconnect the infected machine from the network and contact us immediately for additional support on 0330 156 0155 (+44 1606 566 208).
Always remember, you will only ever be prompted to enter your Smart Card and PIN when logging in, authorising a payment or approving an administrative change.
25/01 - Important information regarding cheque fraud. Please read this message to find out more.
30/09 - Attention – known vishing attack targeting UK banks
Vishing is where a fraudster calls a client pretending to be from Barclays. Highly organised criminals have been contacting clients purporting to be from the ‘Virus Protection Team’ at Barclays. They explain that they need to submit some test payments as a result of the client being infected with a virus and ask the client to download software which allows them to remotely control your PC.
The fraudsters manipulate the caller ID system to pretend to be from Barclays (or any other bank). You should never rely on caller display to verify the identity of a caller.
Always remember Barclays will never ask you to allow remote control to your PC, or instruct you to make any kind of payments.
For further information of fraud types, please see our series of short videos here
02/12 - Windows 10 and Mac OS X 10.11 El Capitan
Please note that both Windows 10 and Mac OS X 10.11 El Capitan are not supported by Business Internet Banking and may cause issues if installed on a machine used to access Business Internet Banking. For a list of supported operating systems and browsers, please refer to the BIB Hardware and Software Requirements guide
01/02 - Making International Payments? - When making International Payments, please ensure that all mandatory information is included in the payment instruction. Failure to do so may result in your payment being rejected. Please refer to the currency/country guides on the International Payment help site for formatting instructions as well as important news updates including:
• Bahamian Dollar (BSD) and Cayman Islands Dollar (KYD) : New payment formatting
• Jamaican Dollar (JMD) and Lesotho Loti (LSL) : New payment formatting
• Romanian Leu (RON) : New payment formatting
28/05 - Fraud awareness and prevention
Barclays have produced a series of educational videos around fraud awareness and prevention.
We recommend all users watch these short videos as soon as possible, and view them again periodically. Please click here to watch the videos.
For any queries, please call the Online Fraud Operations team on 0330 156 0155
Important - If you choose to login to BIB using Internet Explorer, we recommend you add the BIB logon page to your list of trusted sites to ensure a successful logon.
Attention – Known Trojan Attack Targeting UK Banks
You will only ever be asked to enter your PIN once and only when you perform any of the following activities: log in, make a payment, set up beneficiaries or make an administrative change.
We will never ask you to confirm which type of card reader you are using or to re-enter your PIN during logon or authorising payments.
If PIN entry is requested for a different activity, or you are asked to re-enter your PIN for the same activity, or if you notice any unexpected screen behaviour, you must remove your smartcard, stop using the service immediately and contact the BIB helpdesk for guidance. Any such behaviour could be a fraudster using a Trojan virus to attack your computer.
Keeping safe online
Please ensure you periodically review your organisation’s security arrangements to ensure you comply with your Business Internet Banking security obligations . These include:
- Never leave your smart card inserted in your card reader when you are not signing a payment or performing an administration change. Remove it and keep it secure after use. We will never ask you to leave your card in your reader for any other reason (eg, even when we are updating your service).
- Never log into Business Internet Banking on a computer that does not have up-to-date anti-virus software or a firewall. If you are not sure whether your computer has up-to-date anti-virus software or a firewall, contact your IT department. Barclays provides free online security software, Webroot SecurityAnywhere .
- Make sure you are using supported hardware and software .
- Barclays will never call or email you and ask you to change the beneficiary bank details of a payment, or ask you to reveal full security details (including smart card PINs). Additionally, take extra caution when opening unexpected emails and do not download any attachments unless you are confident they are safe.
If you notice fraudulent or suspicious activity on your account please contact us immediately.
For important updates and information regarding BIB, please visit the Barclays Internet Treasury website at www.barclays.com/bit