Service Update: Full Service Available
The Business Internet Banking service is fully operational with no reported problems. If, however you are experiencing any difficulties, please contact the help desk on the number provided.
20/04 - Issue with Google Chrome: Google Chrome have released an updated version of their browser resulting in an error with the logon button. If you are encountering this error, please use one of the supported browsers listed in our BIB hardware and software guide.
Important - If you choose to login to BIB using Internet Explorer, we recommend you add the BIB logon page to your list of trusted sites to ensure a successful logon.
05/05 - INR Payments: To avoid delays in INR payment processing clients must ensure the payment instruction includes a purpose of payment statement and that the payment is correctly formatted. See the INR Currency Guide for details.
If an INR payment has to be returned, Indian regulations require clients to provide documentation to support the original requirement to send the INR payment (e.g. the invoice) and evidence as to why that requirement has changed. INR payments cannot be returned until this documentation has been provided.
Attention – Known Trojan Attack Targeting UK Banks
You will only ever be asked to enter your PIN once and only when you perform any of the following activities: log in, make a payment, set up beneficiaries or make an administrative change.
We will never ask you to confirm which type of card reader you are using or to re-enter your PIN during logon or authorising payments.
If PIN entry is requested for a different activity, or you are asked to re-enter your PIN for the same activity, or if you notice any unexpected screen behaviour, you must remove your smartcard, stop using the service immediately and contact the BIB helpdesk for guidance. Any such behaviour could be a fraudster using a Trojan virus to attack your computer.
15/04 - Making International Payments? - We recommend you visit our International Payment help site which will provide you with support and guidance, as well as important news updates including:
• 12 new currencies available.
• Argentine Peso & Colombian Peso – New payment formatting.
• Pakistani Rupee & Sri Lankan Rupee – New payment formatting.
Important: Exchange control restrictions prevent the free flow of funds out of Pakistan. The return of funds for payments sent in error is possible but must be approved by the State Bank of Pakistan; please note these may be subject to extensive delays (which can take a number of months).
Keeping safe online
Please ensure you periodically review your organisation’s security arrangements to ensure you comply with your Business Internet Banking security obligations . These include:
- Never leave your smart card inserted in your card reader when you are not signing a payment or performing an administration change. Remove it and keep it secure after use. We will never ask you to leave your card in your reader for any other reason (eg, even when we are updating your service).
- Never log into Business Internet Banking on a computer that does not have up-to-date anti-virus software or a firewall. If you are not sure whether your computer has up-to-date anti-virus software or a firewall, contact your IT department. Barclays provides free online security software, Webroot SecurityAnywhere .
- Make sure you are using supported hardware and software .
- Barclays will never call or email you and ask you to change the beneficiary bank details of a payment, or ask you to reveal full security details (including smart card PINs). Additionally, take extra caution when opening unexpected emails and do not download any attachments unless you are confident they are safe.
If you notice fraudulent or suspicious activity on your account please contact us immediately.
14/11 - Is your smart card due to expire soon?
User smart cards expire after 3 years and to ensure you have uninterrupted access, we will automatically send a replacement card 4 weeks before expiry to your nominated Security Contact. However for your security, the new card will need to be activated online via your System Administrator – full instructions will be detailed in the letter accompanying the smart card.
For your further security and to prevent delays in receiving smart cards and pins, please ensure you periodically check the following to ensure the details we hold are up to date:
• Security contact (This can be updated via your Relationship Manager)
• Organisation address (This can be updated via your Relationship Manager)
• User address (This can be updated by your System Administrator)
For important updates and information regarding BIB, please visit the Barclays Internet Treasury website at www.barclays.com/bit