Service update: Full Service Available
The Business Internet Banking service is fully operational with no reported problems. If, however you are experiencing any difficulties, please contact the help desk on the number provided.
12/11 - Attention – Fake Gemalto eSigner Update Installs Trojan Virus
A new Trojan virus is targeting users of Smart Cards by offering an update to the eSigner software.
The virus pretends to offer users an update to the e-Signer software by means of a pop-up window currently entitled ‘Install Shield Wizard Update’ . On selecting ‘Next’, the user is prompted to enter their Smart Card and PIN to begin the download. On doing so, the Trojan virus is then able to take remote control of the infected PC.
Please be aware that Barclays or the eSigner software will never offer automatic updates in this way and any such pop-up window is fraudulent. If you are prompted to update eSigner software in this manner, remove your Smart Card immediately, disconnect the infected machine from the network and contact us immediately for additional support on 0845 300 5220 (+44 1606 566 208).
Always remember, you will only ever be prompted to enter your Smart Card and PIN when logging in, authorising a payment or approving an administrative change.
30/09 - Attention – known vishing attack targeting UK banks
Vishing is where a fraudster calls a client pretending to be from Barclays. Highly organised criminals have been contacting clients purporting to be from the ‘Virus Protection Team’ at Barclays. They explain that they need to submit some test payments as a result of the client being infected with a virus and ask the client to download software which allows them to remotely control your PC.
The fraudsters manipulate the caller ID system to pretend to be from Barclays (or any other bank). You should never rely on caller display to verify the identity of a caller.
Always remember Barclays will never ask you to allow remote control to your PC, or instruct you to make any kind of payments.
For further information of fraud types, please see our series of short videos here
07/09 - Smart Card Reader Replacement Program
We will be contacting those clients who are using an older version of the Smart card reader (clear plastic device) to offer the PIN Pad reader as a replacement. You can order your replacement readers here . Please note, you can only order replacement readers in this way if you have already been contacted by us to do so. Any other orders will not be permitted. Readers ordered as part of this replacement service are supplied free of charge and orders are limited to one reader per registered user.
If you are already using PIN Pad readers and require additional devices, these must be ordered in Business Internet Banking by your System Administrator. These readers will be charged at the full price.
It is now mandatory that you replace all older versions (clear plastic device) with the PIN Pad reader (black or grey with integrated keypad). If you are unsure which type of reader you are currently using, or wish to query if you are eligible for this replacement programme please Contact Us
15/09 - Mac OS X 10.11 El Capitan:
Apple released their new OS X 10.11 El Capitan operating system for MACs on 30th September. Please note, this operating system is not currently supported by Business Internet Banking and may cause issues if installed on a machine used to access Business Internet Banking. For a list of supported operating systems and browsers, please refer to the BIB Hardware and Software Requirements guide
17/08 - Important information regarding cheque fraud. Please read this message to find out more.
25/11 - Making International Payments? - When making International Payments, please ensure that all mandatory information is included in the payment instruction. Failure to do so may result in your payment being rejected. Please refer to the currency/country guides on the International Payment help site for formatting instructions as well as important news updates including:
• Philippine Peso (PHP) New payment formatting
• Mexican Peso (MXN) New payment formatting
• Indian Rupee (INR): Currency guide update
28/05 - Fraud awareness and prevention
Barclays have produced a series of educational videos around fraud awareness and prevention.
We recommend all users watch these short videos as soon as possible, and view them again periodically. Please click here to watch the videos.
For any queries, please call the Online Fraud Operations team on 0845 300 5220
Important - If you choose to login to BIB using Internet Explorer, we recommend you add the BIB logon page to your list of trusted sites to ensure a successful logon.
Attention – Known Trojan Attack Targeting UK Banks
You will only ever be asked to enter your PIN once and only when you perform any of the following activities: log in, make a payment, set up beneficiaries or make an administrative change.
We will never ask you to confirm which type of card reader you are using or to re-enter your PIN during logon or authorising payments.
If PIN entry is requested for a different activity, or you are asked to re-enter your PIN for the same activity, or if you notice any unexpected screen behaviour, you must remove your smartcard, stop using the service immediately and contact the BIB helpdesk for guidance. Any such behaviour could be a fraudster using a Trojan virus to attack your computer.
Keeping safe online
Please ensure you periodically review your organisation’s security arrangements to ensure you comply with your Business Internet Banking security obligations . These include:
- Never leave your smart card inserted in your card reader when you are not signing a payment or performing an administration change. Remove it and keep it secure after use. We will never ask you to leave your card in your reader for any other reason (eg, even when we are updating your service).
- Never log into Business Internet Banking on a computer that does not have up-to-date anti-virus software or a firewall. If you are not sure whether your computer has up-to-date anti-virus software or a firewall, contact your IT department. Barclays provides free online security software, Webroot SecurityAnywhere .
- Make sure you are using supported hardware and software .
- Barclays will never call or email you and ask you to change the beneficiary bank details of a payment, or ask you to reveal full security details (including smart card PINs). Additionally, take extra caution when opening unexpected emails and do not download any attachments unless you are confident they are safe.
If you notice fraudulent or suspicious activity on your account please contact us immediately.
14/11 - Is your smart card due to expire soon?
User smart cards expire after 3 years and to ensure you have uninterrupted access, we will automatically send a replacement card 4 weeks before expiry to your nominated Security Contact. However for your security, the new card will need to be activated online via your System Administrator – full instructions will be detailed in the letter accompanying the smart card.
For your further security and to prevent delays in receiving smart cards and pins, please ensure you periodically check the following to ensure the details we hold are up to date:
• Security contact (This can be updated via your Relationship Manager)
• Organisation address (This can be updated via your Relationship Manager)
• User address (This can be updated by your System Administrator)
For important updates and information regarding BIB, please visit the Barclays Internet Treasury website at www.barclays.com/bit