Service Update: Full Service Available
The Business Internet Banking service is fully operational with no reported problems. If, however you are experiencing any difficulties, please contact the help desk on the number provided.
Protecting your accounts
Make sure you comply with your security obligations set out in the Business Internet Banking Security User Guide *. In particular:
- Never leave your smart card inserted in your card reader when you are not signing a payment or performing an administration change. Remove it and keep it secure after use.
- Never log into Business Internet Banking on a computer that does not have up-to-date anti-virus software or a firewall. If you are not sure whether your computer has up-to-date anti-virus software or a firewall, contact your IT department before logging into Business Internet Banking. Barclays provides free online security software, Webroot SecurityAnywhere .
- Take extra caution when opening unexpected emails and do not download any attachments unless you are confident they are safe.
Payment authorisers - it is your responsibility to ensure that all payments you authorise are genuine. We strongly recommend that you fully check all the payment details (including amounts, beneficiary name and bank details) before you authorise the transaction.
If you notice fraudulent or suspicious activity on your account outside of the standard operating hours of the helpdesk please contact the out of hours Business Internet Banking support team on 0845 600 8818.
Please note: The out of hours Business Internet Banking support team will only be available for fraud related calls and not for general servicing related queries. If your query is service related please note that our helpdesk opening hours are 08:00 – 19:00 GMT Monday to Friday.
FRAUD THREAT TO ALL CLIENTS – PLEASE READ THIS INVOICE FRAUD WARNING TO HELP PREVENT YOUR COMPANY FROM BECOMING A VICTIM
15/04 - Mexican Peso Update – Please ensure your MXN payments specify the correct information to comply with new Mexican regulations by clicking here .
02/04 - Easter processing dates 2014
Don’t forget that over the Easter holiday period there are extra UK payment non-processing days – make sure you don’t get caught out.
Three Day UK Payments and Collections must be transmitted on or before:
15/04/2014 by 7pm to achieve a value date of 17/04/2014
16/04/2014 by 7pm to achieve a value date of 22/04/2014
17/04/2014 by 7pm to achieve a value date of 23/04/2014
22/04/2014 by 7pm to achieve a value date of 24/04/2014
Did you know that you could submit your payments up to 180 calendar days in advance?
To support the increase in call volumes and system activity the helpdesk will remain open until 8pm on all working days from the 14th to the 25th of April.
25/03 - New currencies available for Payments
The following currencies are now available for International Payments from UK accounts for commercial purposes:
• Brazilian Real (BRL) – IMPORTANT: Before sending BRL payments you must complete a Pre-Payment Form. Payments will be CANCELLED if a Pre-Payment Form has not been completed. Please contact your Servicing Team for more details in relation to this process.
• Uruguayan Peso (UYU ) - please contact us for our latest guide which details all necessary requirements before making a payment.
If you have any further queries, please contact the Internet Banking Helpdesk
03/02 - SEPA Information:
The recent European Commission announcement of a proposal for a 6 month transition period until 1st August, during which time some local legacy Eurozone clearings will remain open, should not detract from the goal of migrating to SEPA by 1st February 2014. This does not affect payments in GBP. To find out more about SEPA and the transition period, please click here or speak to your Relationship Team.
05/11 - If you are unsure of the descriptions Business Internet Banking shows around the status of your payments, please read the Payment Statuses guide that can be found within the Support Material link within the system. This guide will provide full explanations as to where in the process your payment is.
18/09 - Service update: With immediate effect, all payments sent to Algeria, Bahrain, Jordan, Kuwait, Lebanon, Morocco, Turkey, Qatar and the United Arab Emirates in the country currency must include a relevant IBAN. This is a regulatory requirement and failure to comply risks your payment being delayed or rejected. Please check with your beneficiary for information on IBAN details.
15/07 - DO YOU COLLECT DIRECT DEBITS? If so you could be incurring increased costs and a high level of unpaid Direct Debits because you are not accessing Bacs reports advising of changes to your customers' bank details. For more information, please call the Direct Debit Specialist Support team on 0845 600 4020 option 1.
08/07 - Thinking of upgrading your operating system or browser? Please ensure you have checked if it is compatible with Business Internet Banking (BIB) by referring to our Hardware and Software Requirements .
For important updates and information regarding BIB, please visit the Barclays Internet Treasury website at www.barclays.com/bit
17/02 - New smart card readers now available
As part of our commitment to help you conduct your online banking safely and securely, with immediate effect, all clients requesting new and additional smart card readers will receive our latest reader type. This may mean that your new reader(s) differ from your existing ones or from the reader you initially requested. Please ensure you carefully follow the instructions provided with your readers before use.