Service Update: Full Service Available
The Business Internet Banking service is fully operational with no reported problems. If, however you are experiencing any difficulties, please contact the help desk on the number provided.
Important Update – Beware of Cheque Fraud
We have recently seen cases of cheque fraud, whereby the fraudster pays for goods and services with a cheque that has subsequently been returned unpaid. Always check the status of your payments and never make a payment, issue refunds, or release products against uncleared funds. Do not be fooled by the notes in the payment narrative box – fraudsters are entering references such as BACS or CHAPS into this narrative, so at a glance, the payment doesn’t look like a cheque.
Please watch our video on cheque fraud.
The Business Internet Banking service is closing and you will have been contacted already to discuss your migration to our new cash management service Barclays.Net.
It is crucial that we migrate you as quickly as possible to ensure that you have sufficient time to become familiar with Barclays.Net prior to the closedown of BIB.
If you have any questions with regards to which stage of the migration you are at and/or what you need to do next in relation to your move to Barclays.Net then we would suggest speaking to your system administrator in the first instance. Alternatively you can contact the Barclays.Net Migrations helpdesk on 0330 156 0020 or your Relationship Team.
As a bank your security to us is paramount. Therefore we are always monitoring for any suspicious activity on your account and may sometimes need to delay transactions that are out of character or deemed high risk until we can confirm that the payment being made is genuine. To help us get in contact with you quickly and minimize any inconvenience we ask that your contact details are kept up to date.
If we do contact you, we’ll never ask you to change the beneficiary bank details of a payment or ask you to reveal full security details (including smart card PINs)
If you get a message from someone claiming to be from our Fraud Team and you think it’s suspicious, call us back using the number from our website.
17/01 - Changes to the Online Servicing Forms
Please note: Changes to the Online Servicing Forms are due to go live on 24 January. Find out more here
09/01 - Making International Payments? - When making International Payments, please ensure that all mandatory information is included in the payment instruction. In particular, when submitting an International Payment you must always provide a SWIFT ID or National Clearing Code to avoid your payment being delayed or returned. Please refer to the currency/country guides on the International Payment help site for formatting instructions as well as important news updates including:
26/10 - Mac OS 10.12 Sierra
Apple have recently released their new Mac OS 10.12 Sierra operating system for Macs. Please note, this operating system is not currently supported and may cause issues and prevent access to Business Internet Banking if installed. In line with our security strategy we will endeavour to support Sierra once it has gone through our complete testing and oversight process. Our Hardware and Software guidelines will be updated in due course. For a full list of supported operating systems and browsers, please see our Hardware and Software Requirements guide
31/08 - IMPORTANT UPDATE : BEWARE OF INVOICE AND IMPERSONATION FRAUD
If a supplier sends you a notice saying its bank account details have changed, or you get an email purporting to be from your business’ senior management requesting a payment be made to a new beneficiary, we strongly recommend you confirm these details face-to-face or verbally via a phone number you know and trust before making the payment.
In line with industry practice and the Payment Service Regulations, payments are made on the basis of the account number and sort code you quote in an instruction only, and not the account name. Account names frequently change and it is your responsibility to confirm the account number and sort code are correct.
To help protect you and your company against the latest scams, Barclays has produced a new short video to raise awareness on these latest trends. This is the latest release in our series of videos to help keep you safe from fraud which can be viewed below and should be viewed again periodically.
View fraud prevention videos
01/08 - Attention – Use of security patched browsers
To provide the most secure electronic banking experience Barclays would like to remind all of our clients to ensure you comply with the Barclays Internet Banking security obligations. This means ensuring Barclays Internet Banking is accessed via an internet browser that is security patched by the vendor and the link below provides further information on why this is necessary. This is a Cyber Essentials and IASME certified organisation and is also backed by HM Government: www.getsafeonline.org/index.php/protecting-your-computer/software-updates/
“Not keeping your software up to date can result in serious issues. These include Viruses, spyware and other malware; Cyber-criminal attacks; Crashing, freezing and generally poor performance.”
For more information around supported operating system and browser combinations please view our H ardware and Software Requirements guide
Important - If you choose to login to BIB using Internet Explorer, we recommend you add the BIB logon page to your list of trusted sites to ensure a successful logon.
Keeping safe online
Please ensure you periodically review your organisation’s security arrangements to ensure you comply with your Business Internet Banking security obligations . These include:
- Never leave your smart card inserted in your card reader when you are not signing a payment or performing an administration change. Remove it and keep it secure after use. We will never ask you to leave your card in your reader for any other reason (eg, even when we are updating your service).
- Never log into Business Internet Banking on a computer that does not have up-to-date anti-virus software or a firewall. If you are not sure whether your computer has up-to-date anti-virus software or a firewall, contact your IT department. Barclays provides free online security software, Webroot SecurityAnywhere .
- Make sure you are using supported hardware and software .
- Barclays will never call or email you and ask you to change the beneficiary bank details of a payment, or ask you to reveal full security details (including smart card PINs). Additionally, take extra caution when opening unexpected emails and do not download any attachments unless you are confident they are safe.
If you notice fraudulent or suspicious activity on your account please contact us immediately.
For important updates and information regarding BIB, please visit the Barclays Internet Treasury website at www.barclays.com/bit