Service Update: Planned Maintenance Work
In order to carry out planned maintenance work, the service will not be available from 22:00 hours on Saturday 15th March until 11:00 hours on Sunday 16th March.
We apologise for any inconvenience this may cause.
03/03 - Important Security Update:
We understand that a number of our customers are receiving fraudulent emails purporting to come from a Barclays email account. These emails contain attachments that are used to install a trojan to provide an entry point for a hacker to access your computer, and refers to a successful transaction.
If you have received this email, please delete immediately without opening it. If you have inadvertently opened the email and its attachments, the PC should not be used at all and disconnected from any network immediately. You should seek professional assistance in having the PC completely formatted and re-built to fully ensure that the malware has been removed from the PC.
Remember, you should never open emails or attachments that you don’t recognise, don’t believe you have requested, or do not believe refers to you.
17/02 - New smart card readers now available
As part of our commitment to help you conduct your online banking safely and securely, with immediate effect, all clients requesting new and additional smart card readers will receive our latest reader type. This may mean that your new reader(s) differ from your existing ones or from the reader you initially requested. Please ensure you carefully follow the instructions provided with your readers before use.
New Fraud information - Attention all payment users/authorisers
We are aware that the criminal gangs who are targeting customers of banks across the globe are also trying to trick authorisers into authorising fraudulently input payments on internet banking systems. The use of dual approval for payments and administration changes – which we recommend you implement – will help prevent fraud taking place, but only if each authoriser determines payments are genuine. It is your responsibility to ensure that all payments you authorise are genuine. We strongly recommend that you fully check all the payment details (including amounts, beneficiary name and bank details) before you authorise the transaction.
As a reminder, these criminals want to infect your computer with an advanced virus that enables them to steal your log-in details, before taking remote control of your computer and emptying out your organisations bank account(s). Therefore please take extra caution when opening unexpected emails and do not download any attachments unless you are confident they are safe.
Make sure you comply with your security obligations set out in the Business Internet Banking Security User Guide * Each of these obligations creates an additional layer of security. Failure to comply with any of these security obligations increases your risk of incurring unauthorised transactions.
Never leave your smart card inserted in your card reader when you are not signing a payment or performing an administration change . Always remove it, keep it secure after use, and keep your PIN secret.
Never log into Business Internet Banking on a computer that does not have up-to-date anti-virus software or a firewall. If you are not sure whether your computer has up-to-date anti-virus software or a firewall, contact your IT department before logging into Business Internet Banking. Barclays provides free online security software, Webroot SecurityAnywhere .
If you notice fraudulent or suspicious activity on your account outside of the standard operating hours of the helpdesk please contact the out of hours Business Internet Banking support team on 0845 600 8818.
Please note: The out of hours Business Internet Banking support team will only be available for fraud related calls and not for general servicing related queries. If your query is service related please note that our helpdesk opening hours are 08:00 – 19:00 GMT Monday to Friday.
FRAUD THREAT TO ALL CLIENTS – PLEASE READ THIS INVOICE FRAUD WARNING TO HELP PREVENT YOUR COMPANY FROM BECOMING A VICTIM
03/02 - SEPA Information:
The recent European Commission announcement of a proposal for a 6 month transition period until 1st August, during which time some local legacy Eurozone clearings will remain open, should not detract from the goal of migrating to SEPA by 1st February 2014. This does not affect payments in GBP. To find out more about SEPA and the transition period, please click here or speak to your Relationship Team.
05/11 - If you are unsure of the descriptions Business Internet Banking shows around the status of your payments, please read the Payment Statuses guide that can be found within the Support Material link within the system. This guide will provide full explanations as to where in the process your payment is.
18/09 - Service update: With immediate effect, all payments sent to Algeria, Bahrain, Jordan, Kuwait, Lebanon, Morocco, Turkey, Qatar and the United Arab Emirates in the country currency must include a relevant IBAN. This is a regulatory requirement and failure to comply risks your payment being delayed or rejected. Please check with your beneficiary for information on IBAN details.
15/07 - DO YOU COLLECT DIRECT DEBITS? If so you could be incurring increased costs and a high level of unpaid Direct Debits because you are not accessing Bacs reports advising of changes to your customers' bank details. For more information, please call the Direct Debit Specialist Support team on 0845 600 4020 option 1.
08/07 - Thinking of upgrading your operating system or browser? Please ensure you have checked if it is compatible with Business Internet Banking (BIB) by referring to our Hardware and Software Requirements .
For important updates and information regarding BIB, please visit the Barclays Internet Treasury website at www.barclays.com/bit